Tom Daley Diving Academy
As you may know, CoursePro software is used to manage courses for well over 40 different sports and activities. This time, it’s Diving’s turn to take the CoursePro Case Study limelight!
We spoke to James Jebb, the head of the Tom Daley Diving Academy run by GLL. The Academy runs lessons for nearly 1000 members across 21 centres, organising lessons and fun holiday camp programmes right through to the elite level of diving.
‘Diving has become more and more popular and Tom Daley is, I would say the most well known diver in the world. His personality and profile has definitely had an impact, coupled with Team GB’s great success in Rio with Jack Laugher, Chris Mears, Daniel Goodfellow and Tom Daley all getting medals.
The Tom Daley Diving Academy is the biggest diving programme in the UK at the moment which proves it’s becoming more popular. ’
With the sport in such exciting growth, CoursePro has been invaluable to the Academy
When we opened in 2014 we began using CoursePro. It made sense to have a system that would enable us to update and track progress continuously. It also means if coaches need to be covered anyone can jump in and have an idea of the ability of each participant.’
‘For us CoursePro is used to asses our participants on a weekly basis, moving them through the levels as and when necessary. We also have all our timetables loaded onto it which helps us manage staff allocation and monitor sessions. Whether that’s cancellations, occupancy or anything in-between. This also means customers can see what sessions we have available to them.’
James believes that CoursePro has been highly important to the admin side of the Diving school.
It makes admin seamless, we have constantly up to date information meaning the sessions can run smoothly. Customers can book directly and select suitable sessions for them, we can also communicate with them as a result. This makes it easy to keep customer info up to date and avoid any problems. It also means we can see everything in one place, so no matter if you are new or manage a centre you can see what’s going on in the Academy.’
‘It really helps with taking money also, as we can monitor individuals that are running out of credit or that haven’t been to sessions. This means we can communicate with them to maybe remind them or send a courtesy email. This is also automated via CoursePro so when we have a customer with only 1 credit left, a message is sent to make them aware that they have a week or so to top up.’
James thinks that the benefits of CoursePro go far beyond the improved and quickened administration. He takes us through three fundamental parts of CoursePro; Home Portal, Teacher Portal and Reports Centre.
‘Through HomePortal, Parents / Pupils are able to view their achievements & grades which motivates them when they see progress. Often they will use it to identify areas they need to practice in their own time. It also helps to justify lessons to parents, they feel more confident that they can visually see progress of their child.’
Better progress Teacher Portal
‘Having Teacher Portal on a portable device means teachers can see each pupil, and their current ability/stage/skill progress. This means we can take ‘live’ registers and update information as it happens during lessons. This is useful in making sure pupil info is up to date on a day by day basis. It also means if we need to have cover for a session, that coach will have a good idea of what has been worked on previously.’
‘The Reports Centre is very beneficial from a management point of view, you can run a report on a selected category such as class members or sessions. This means I can see information as broadly or specifically as I wish.
A key indicator for me is occupancy and making sure we have an optimum occupancy to provide the best services. By running reports I can see how each centre is doing and have a targeted approach to the support offered. It also means I do not need to rely on second hand information.’