Swim with Mark

Swim with Mark
Case Study

Swim with Mark

So what made Swim With Mark’s heads turn when they first saw CoursePro?

‘Home Portal is what made us look at CoursePro in the first place, we feel our customers love the ability to track progress, in a very clear and engaging way. It’s user-friendly and as a small family business, it is quite a unique option to give to customers, which helps us stand out from the competition.’ Home Portal is the part of CoursePro that gives parents and pupils their own unique site, allowing them to view their in-class achievements and progress, as well as make bookings and payments online. We’re often told that a major part of CoursePro’s appeal is due to its ease of use. It’s a tool that even technophobes can use without hassle! Something that Swim With Mark agree on: ‘CoursePro helped from the start, and it is again already, the usability in both the office and on poolside are fantastic, and made better since we were last with you, due to some of the upgrades. The best part of CoursePro is the usability from the office desktop, to the poolside devices, it makes the admin side so much easier for all involved.’
A distinctive characteristic of the CAP2 team is our large origin in the Sports industry, with 50% of the team heralding from sporting backgrounds – a feature that Swim With Mark also understand the importance of.
‘As someone from a Sports industry and Teaching background, I think it always helps when the people at the forefront of a project know what a customer expects.’
So what advice do Swim With Mark have for businesses like yours?
‘I would certainly say do your research, look at what you are wanting. Look at how much time you spend doing the administrative side of your business and what your paying customers expect, other than just great teaching.’
So, the vital question! Overall, would Swim With Mark recommend CoursePro as the best option?
‘Front end and customer end, I do believe CoursePro offers the best option, it’s why I have returned.’ We’d like to thank Swim With Mark for chatting to us, more information about the swim school can be found at
www.swimwithmark.co.uk
Swim with Mark