Archive | Weekly Emails

Kicked Off Contact Trigger

Available as of this morning, you now have the ability to send a Kicked Off Contact Trigger. There are 2 ways a member can be removed from a class: They inform you they are leaving and you click the Leave button and choose when their last class is.  Unsure how to do that? Click How […]

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New Features Released Today

We have released version 2.10.4 today which contains some new features: Disable Contact Triggers Two New Reports Teachers last name can now be displayed on HomePortal Fixed Term Date Definitions Extend or Copy Classes made clearer Disable Contact Triggers Have you ever wanted to stop a trigger sending, just for an hour or so? Maybe […]

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Feature Request Closure

We are very proud that over 900+ Leisure Centres, Swimming/Tennis/Gymnastics Clubs/Businesses now use CoursePro across the UK and the World. Our core product CoursePro is moving from strength to strength with a number of features released already this year including: Quick Activation for HomePortal – An easier way for your members to register for HomePortal, […]

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Create a ZenDesk account

We use a website called ZenDesk to monitor all our support calls and emails. A ZenDesk account allows you to log in to view all the tickets you have opened with us, and for you to see the status of them. If we are sending you attachments, we will also require you to log into your […]

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Introducing Our New Head Of Development

Goodbye and Hello!  As you maybe we aware our current Technical Director, Pete Walker, was the brainchild of our CoursePro product and wrote the first line of code back in 2009. To aid his personal development, Pete will be moving on to another role amongst our sister companies from July this year and leaving Cap2 Solutions. […]

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New Contact Triggers

Benefits of New Contact Triggers   Resend a trigger that a member has not received More triggers have been added The option to send text messages to members Conditions Send emails/texts to teachers Make your emails look more professional with Format and Preview   Resend Triggers How often do your staff hear “I never received that […]

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Movements

There are 4 different sections to movements: Moving a member to a different level within the same class (using Portable Devices OR CoursePro) Flagging a member for movement (using Portable Devices OR CoursePro) Moving a member to a different class A Member moving themselves on HomePortal   Moving a Member to a Different Level Within The Same […]

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Payment Plans Explained

For every different price you charge you will need a payment plan option.  These can be grouped into Payment Plans so they are easier to maintain and can be used to filter Contact Triggers (e.g. Putting all your price options for adults in to one Payment Plan allows you to send a trigger just to members […]

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Swimathon Sport Relief 2016

We had a great time at our Swimathon on Saturday and are pleased to announce that we raised £390 for Sport Relief.   Check out Cap2 does Sport Relief for proof (if our dodgy photo isn’t enough!)   For more on Sport Relief go to www.sportrelief.com

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New Features Available Today

The Overview Screen Added an option to the overview screen to see “members in session” instead of “members in class” on classes. This is useful if you use Planned Absences and, while there isn’t a space in the class, there is in this particular session. Also if you have a member booked into the class […]

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Easter Holidays Opening Times

  Monday 21st March – Thursday 24th March 2016 – Normal Opening Hours Friday 25th March – Monday 28th March 2016 – Office Closed Tuesday 29th March Onwards – Normal Opening Hours   In the event of an emergency, i.e. a total system failure, you can contact emergency@cap2.co.uk.

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What on earth are Course and Transaction Balances?

Some of the most common issues raised with our support team are questions around the financial balances of your members. A member has been charged the wrong amount, how do we fix it? How do we give a refund? What do you mean by allocations? What on earth is the difference between Course Balance and Transaction Balance? […]

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Waiting Lists

Are you using spreadsheets to manage your waiting list? It’s time to try your CoursePro Waiting List to make your life easier!! What can it do? Organise your waiting list by course View it by Level (i.e. all those waiting for Stage 1 etc.) When you have a space available, see only the pupils who […]

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Happy Christmas

Wishing you all a very Happy Christmas and  a Wonderful New Year from the Cap2 Team   and yes, in case you are wondering, instead of a Christmas Jumper, Patrick sprayed his beard with fake snow!!!

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Christmas Opening Times

Thursday 24th December 2016 9.00am – 6.00pm – Normal Support Hours Friday 25th December 2015 – Bank Holiday  – Support Closed Monday 28th December 2015 – Bank Holiday – Support Closed Tuesday 29th – Thursday 31st December – Support Closed Friday 1st January 2016 – Bank Holiday – Support Closed Monday 4th January 2016 – […]

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New ASA Awards for Babies and Toddlers

After yesterday’s press release from the ASA regarding their new badges for babies and toddlers (See ASA Press Release), we wanted to let you know what impact this has on your CoursePro. They have added new Discovery Ducking awards, click on ASA Awards for more information. To add new Levels, please click Adding a Level for […]

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The Top Banner

A note to explain the information displayed in the top banner. We just want to draw your attention to the banner at the top of your screen in CoursePro. What information is it displaying?  And where is it getting this information from?  What else is on the banner? Please click The CoursePro Banner for more details.

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Error Log

A List of Error Messages you may see on CoursePro and what to do about them As part of our aim to make using CoursePro even easier for you and your team, we have compiled a list of errors you may sometimes see in CoursePro. We have also included an explanation of why the error […]

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The Portable Devices

A useful document for training your teachers We have created a document outlining all of the features of the Portable Devices used by your teachers. Please click A Guide to Portable Devices for Your Teachers For an editable version, please email training@cap2.co.uk  

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Happy Halloween – Promoting HomePortal

Some docs to help you promote HomePortal to your members Happy Halloween!! The most common feedback we get from users is that members or, in fact, member’s parents love HomePortal. With that in mind, we have prepared a couple of documents about HomePortal.  One details the quick and simple steps on how to Register.  The other, […]

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The Cap2 Team

Our team here at CAP2 Solutions has grown over the last six months so we thought it would be nice to introduce the new faces as well as remind you of the seasoned members.   Daniel Haywood – General Manager – Brand new to Cap2 Solutions after 15 years working for Leisure trusts across the […]

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